12/26/2019 0 Comments
Management of change - Essay Example ctively utilize the employees as well as suggesting suitable human resource management strategy that can be used to manage and empower the employees within the organisation. Implementing a new order in an organisation is concerned with change of the current operational system and in most cases change is met with resistance by many employees as a result of many factors. For the initiative to be successful, there is need for re-orientation of the workers through provision of basic training and development which would be closely monitored upon implementation as going to be illustrated using the lessons learned from the case study of Image Makers. The Image Makers advertising agency was founded in Switzerland in 1990 by two graduates who studied together at University. Over the years, the agency has grown and has received recognition within the industry for its innovation and creativity, particularly in the use of information technology which continued to develop tremendously. Inspired by the positive growth of the organisation, the two directors recently embarked on an initiative to establish Image Makers as an international company with offices across the globe. This was also necessitated by the organisationâ€™s good reputation for being an innovative as well as a renowned company for attracting and retaining talented workers. However, this initiative redefined its performance history as well as its operations. This meant that some of the skilled workers were to be relocated to other countries where the organisation intended to open up offices. This led to the resignation of two managers, loss of two accounts personnel as well as some form of resistance from other employees which has led to poor performance among other things. Thus, the major aim of this essay is to suggest strategies that can be adopted and give a critical analysis of the best structure, culture, and systems that are necessary to make the change initiative work. A reflection about the action plan
12/16/2019 0 Comments
M5a2 - research methods - Essay Example
In this way, the dependent variable can be defined as the variable that is not in the control of researcher. It can only be measured and observed with reaction of independent variable.
How can managerial decisions affect the quality of customer service? Can a good customer service lead to customer loyalty? What is the significance of customer loyalty in relation to profits realized by the organization?
Decisions made by the managers with regards to a positive or negative reinforcement can affect employeesâ€™ attitude and behavior at work. Therefore, it is necessary to ask the question â€œHow management decision-making can affect the quality of customer service?â€ This study assumes that a good customer service quality can lead to customer loyalty which then can create a positive effect over the companyâ€™s sales and profitability (Bell, Auh & Smalley, 2005). Therefore, it is necessary to ask the question â€œCan a good customer service lead to customer Loyalty?â€ Basically, doing so will allow the researcher to examine the truth behind the research assumption.
Qualitative study is the method of research that evaluates the conclusion by only observations that were evaluated as the result of interaction with the people. The interaction may involve the utilization of a research questionnaire or just interviewing people about the topic. Results must have an interaction with the hypothesis that was made and questionnaire was created. Irrespective of quantitative study that utilizes the scientific method; qualitative study can only utilize the collection of data through various sources associated with the hypothesis. However, both the methods have to be utilized by considering the effectiveness of both the studies. At some place the qualitative approach are considered to be more appropriate as compared to the quantitative study.
To determine how management decision-making can affect the quality of customer service and whether a good customer service lead to
Write something about yourself. No need to be fancy, just an overview.